We appreciate your business at archbolddesign.com.au and hope that you enjoy your purchase.
Our products are created from original artworks and are printed onto various materials including card, material, and canvas.
Each of these materials requires different print styles and ink types and as such there will be some variance in colours between items – for example - with a print and a cushion of the same artwork.
Where possible we ensure that the website image is a true reflection of the product colour, but there may be some variance due to photographic lighting, and back lighting of computer screens.
Due to this variance we are unable to accept returns where items have been purchased and the colour is not an exact match.
Your purchase will be carefully packaged to ensure that it arrives in excellent condition. If your purchase has been damaged during shipping please notify us and we will replace it minus the shipping costs.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must also be in the original packaging.
Please provide your purchase details including your receipt number.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If there is any issue with your purchase please contact us in the first instance to see if we can find a resolution firstname.lastname@example.org.